SAP Application Management

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SAP application management

Application project

Are you planning to change, extend, and further develop your SAP applications and processes? Do you also want to integrate cloud applications and services? We can adapt the functions and performance of such applications to your needs:

Transformation management
Change management
Cloud integration

New solutions
Implementation of new releases
Functional enhancements

Application Maintenance & Business Improvement

We'll advise you on how to continuously optimize your business processes through individual changes and extensions to the functions contained in your applications:

Minor changes & service requests
Implementation of new reports
Customizing modifications

ABAP, JAVA, HTML5 coding
SAP Fiori services
Adobe Forms
Access management requests

Application Support

Business processes are closely linked to IT. We can ensure all the activities related to the ongoing availability of certain applications and their defined functions. General inquiries, troubleshooting, and the establishment of workarounds within agreed-upon service and response times all fall within our areas of core expertise.

Service management
User requests
Business process monitoring
Automated service reporting

Service desk (first-, second-, and third-level support)
Incident / problem management
Escalation management
Service level agreements (Gold, Silver, Bronze)

Value-Added Services

In addition to the usual application support, our process-oriented approach offers you a wide range of solutions that render professional assistance in overcoming your challenges, such as:

SAP Cloud Platform integration
SAP emergency user concept
Outsourcing of SAP authorization support
SAP BI performance check
Ticket flat rate for workload peaks
Simplification checks

Custom code migration
Comparison of workbench objects across systems
SAP Solution Manager extensions
Test management
Reverse business process documentation
IT service management

Our SAP application management packages

Basic

Starter package

Service desk (5x11)*
Ticketing system
Core team (5x11)*
Activity report
SLA
Service management
Reporting

Standard

Comfort package

Service desk (5x11)*
Ticketing system
Core team (5x11)*
Activity report
SLA (5x11)* Bronze/Silver
Service management
Reporting

Enterprise

Premium package

Service desk (7x24)*
Ticketing system
Core team (7x24)
Activity report
SLA (7x24)** Gold/Platinum
Service management
Reporting