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Customer experience (CX) determines how customers perceive your company, your products and your services. This perception can occur consciously or unconsciously, and depends on the general appearance…

An important issue in IT Service Management is that of ITIL Continual Service Improvement (CSI).

“How does the system scale?” - “Is efficiency planning already integrated here?” - “How flexible can the system scale up and scale down if required?”

Two-thirds of the employees surveyed for the Gallup engagement index indicated feeling only a small degree of commitment to their company and to their own job – 16 % indicated they feel no commitment…

“A penetration test is a simulated cyber-attack against ideally all components and applications of an IT system to check for exploitable vulnerabilities.”

In early 2020 SAP announced that they would be extending mainstream maintenance through the end of 2027. Consequently, existing SAP customers who have not yet switched to SAP S/4HANA can continue…